[ad_1]
Which Biglaw corporations are most beloved by basic counsel for his or her superior consumer service? In 2023, the waters have been a bit tough for corporations, and consumer service apparently took a nosedive. Some corporations, nonetheless, have been nonetheless as much as snuff when it got here to pleasing their purchasers, and the BTI Consulting Group got down to discover which corporations dealt with the duty with ease in its newest rating, the Shopper Service A-Crew. In case you’re unfamiliar with this rating, it measures the highest 30 legislation corporations company counsel determine as delivering the perfect by way of consumer service.
To compile the rating, BTI Consulting spoke with greater than 300 in-house decision-makers who have been requested to call corporations that excelled in 17 totally different client-service-related actions, together with necessary issues like: mobilizing assets shortly, fielding the best possible staff, shortly assessing the scenario, a dedication to assist, delivering worth for the greenback, consumer focus, and understanding the consumer’s enterprise.
So, which corporations are thought-about the very best of the very best in the case of consumer service? Per BTI Consulting, the corporations that made the newest prime 30 rating carried out 9 to fifteen occasions higher than the everyday legislation agency by way of consumer service. Because the report notes, “The legislation corporations delivering superior consumer service are crushing it — and can proceed to crush it.” Why’s that? “It’s simpler to maintain upping your consumer service recreation in case you are already good.”
Listed below are the highest 30 corporations that made the Client Service A-Team, whose names have been talked about most frequently throughout all classes:
- Kirkland
- DLA Piper
- Jones Day
- Reed Smith
- Ropes & Grey
- Gibson Dunn
- Arnold & Porter
- King & Spalding
- Littler
- Ogletree
- McGuireWoods
- Covington
- Baker McKenzie
- Foley & Lardner
- Jackson Lewis
- Davis Polk
- Jones Walker
- Faegre Drinker
- Sheppard Mullin
- McDermott
- Skadden
- Duane Morris
- Hogan Lovells
- Perkins Coie
- BakerHostetler
- Dentons
- Morgan Lewis
- Troutman Pepper
- Mintz
- Wilson Sonsini
Kirkland & Ellis is the chief of the pack as soon as once more, after kicking Jones Day trip of the highest spot following a six-year stint there. Law360 (sub. req.) has extra particulars:
This 12 months’s report is the second in a row by which Kirkland was the top-ranked agency, and marks its thirteenth look among the many High 10.
“Company counsel observe Kirkland’s continued enchancment in retaining purchasers knowledgeable and coping with sudden modifications — showcasing Kirkland & Ellis’ deep understanding of in the present day’s enterprise wants and skill to adapt to new circumstances,” the report stated.
If attorneys at your agency make extra of an effort to higher perceive your purchasers’ companies, then you could discover your workplace on this record subsequent time round. Congratulations to all 30 corporations that made it to the best ranks of the Shopper Service A-Crew. You’ve confirmed yourselves to be excellent in the case of making company purchasers joyful, and that’s value celebrating.
Clients Single Out the BTI Client Service 30 2024 — Law Firms Best at Client Service [BTI Consulting Group]
30 Law Firms Lead On Client Service Amid Wider Decline [Law360]
Staci Zaretsky is a senior editor at Above the Regulation, the place she’s labored since 2011. She’d love to listen to from you, so please be happy to email her with any suggestions, questions, feedback, or critiques. You may observe her on X/Twitter and Threads or join along with her on LinkedIn.
[ad_2]
Source link
